Privacy Policy

Standard check-out time: 11:00 AM EST

Guests must return keys, access cards, or follow digital lock instructions.

Late check-outs without approval may result in additional fees.

Before departure, guests should:

✔ Remove personal belongings
✔ Dispose of trash properly
✔ Wash dishes or place them in the dishwasher
✔ Turn off unnecessary lights and appliances
✔ Lock doors and windows

3. Occupancy Rules

Only registered guests listed on the reservation may stay overnight.

Maximum occupancy limits must be followed.

Unauthorized guests may result in cancellation without refund.

Guests are responsible for the behavior of everyone in their party.

4. Parties & Events

Diamond Comfort Stays maintains a strict no-party policy.

The following are prohibited:

Parties

Large gatherings

Events without written approval

Excessive noise

Disturbing neighbors

Violations may result in immediate removal from the property without refund.

5. Noise Policy

Guests must respect neighbors and community standards.

Quiet Hours: 10:00 PM – 8:00 AM

Guests must avoid:

Loud music
Excessive conversations outdoors
Disturbing activities
Noise complaints from neighbors

6. Smoking & Tobacco Policy

All Diamond Comfort Stays properties are:

🚭 100% Smoke-Free

Smoking, vaping, cigars, cigarettes, and tobacco products are prohibited inside the property.

Guests may be charged for:

Smoke odor removal
Deep cleaning
Damaged items caused by smoking

7. Pet Policy

Pets are only allowed when specifically approved.

Guests must:

Receive prior approval
Pay any applicable pet fees
Clean after pets
Prevent property damage
Unauthorized pets may result in additional cleaning fees.

8. Safety & Security Rules

Guests agree to:

Lock doors when leaving.

Never share access codes publicly.

Not disable smoke detectors or safety equipment.

Report emergencies immediately.

Security cameras may be located in exterior areas for safety purposes.

No cameras are located inside private guest areas.

9. Damages & Missing Items

Guests are responsible for damages caused during their stay.

Charges may apply for:

Broken furniture
Damaged appliances
Missing items
Excessive cleaning
Lost keys or access devices
Diamond Comfort Stays reserves the right to recover costs related to damages.

10. Prohibited Activities

 The following activities are prohibited:

Illegal activities
Weapons violations
Drug-related activities
Fraudulent reservations
Misrepresentation of guest identity
Unauthorized commercial activities
Violations may result in immediate cancellation.

Diamond Comfort Stays Privacy Policy
Effective Date: July 2026

Diamond Comfort Stays, LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, make reservations, or communicate with us.

1.  Information We Collect
2.  Personal Information
3.  Full name

Email address

Phone number

Billing information

Reservation details

Identification information when required

Website Information

IP address

Browser type

Device information

Website activity

2.  How We Use Your Information
3.  Diamond Comfort Stays may use information to:

Process reservations

Communicate with guests

Provide customer support

Improve guest experiences

Send important booking updates

Prevent fraud and protect property security

Meet legal requirements

3.  Payment Information
3.  Payments may be processed through secure third-party payment providers.
3.  Diamond Comfort Stays does not store complete credit card information.
3.  Information Sharing 3.  We do not sell guest information.

Information may be shared only with:

Payment processors
Technology providers
Property partners
Legal authorities when required
Service providers necessary to operate our business

5. Cookies & Website Tracking

Our website may use cookies to:

Improve website functionality

Understand visitor behavior

Provide better services

Guests may disable cookies through their browser settings.

6.  Data Security
6.  Diamond Comfort Stays uses reasonable safeguards to protect guest information.
6.  However, no internet transmission can be guaranteed 100% secure.
6.  Your Privacy Rights
6.  Guests may request:

Access to personal information

Correction of inaccurate information

Removal of personal information when legally permitted

Requests can be sent to:

Email: info@diamondcomfortstays.com

Diamond Comfort Stays Terms & Conditions

Effective Date: July 2026

By booking with Diamond Comfort Stays, LLC, guests agree to the following terms and conditions.

1.  Reservation Agreement
2.  A reservation becomes confirmed when:

Payment requirements are completed

Guest information is provided

Guest accepts these terms

2. Guest Eligibility

Guests must:

Be at least 18 years old to make reservations

Provide accurate information

Accept responsibility for their reservation

3.  Property Use
3.  Guests agree to use the property only for lawful residential purposes.
3.  Commercial filming, business activities, or events require written approval.
3.  Right to Refuse Service
3.  Diamond Comfort Stays reserves the right to refuse or cancel reservations involving:

Fraud

Unsafe behavior

Rule violations

False information

5. Liability Disclaimer

Diamond Comfort Stays is not responsible for:

Lost personal belongings

Injuries caused by guest negligence

Weather-related disruptions

Utility interruptions outside our control

Guests are responsible for personal safety and belongings.

6. Force Majeure

Diamond Comfort Stays is not responsible for cancellations or disruptions caused by circumstances beyond reasonable control, including:

✔ Read these policies
✔ Agree to follow house rules
✔ Accept responsibility for their stay

Diamond Comfort Stays Refund & Cancellation Policy

Effective Date: July 2026

Diamond Comfort Stays strives to provide flexible and fair cancellation options while protecting our business and property partners.

1. Standard Cancellation Policy

Guests may cancel reservations according to the cancellation terms shown during booking.

Refund eligibility depends on:

Cancellation date

Reservation length

Booking platform requirements

Property availability

2.  Cancellation More Than 30 Days Before Check-In
2.  Guests may receive:
2.  Full refund minus applicable processing fees
2.  Cancellation 14–30 Days Before Check-In 2.  Guests may receive:
2.  Partial refund based on reservation terms 2.  Cancellation Less Than 14 Days Before Check-In
2.  Refunds may be limited or unavailable.
2.  No-Shows
2.  Guests who fail to arrive without notice:

Will not receive a refund

Reservation will be considered canceled

6.  Early Departure
6.  Guests who leave before the scheduled checkout date are not guaranteed a refund.
6.  Refund Processing
6.  Approved refunds will be processed within: 6.  5–10 business days depending on the payment provider.
6.  Damage Charges
6.  Refunds may be adjusted if guests are responsible for:

Property damage

Missing items

Excessive cleaning

Rule violations

Contact Diamond Comfort Stays

Diamond Comfort Stays, LLC 9105 E 56th Street Suite J PMB1062

Indianapolis, IN 46216

Phone: 800-484-4843
Email: info@diamondcomfortstays.com
Website: www.diamondcomfortstays.com